Roby Office: (325) 776-2244
COVID 19 Response
Big Country Electric Cooperative Update on Operations: Planning Underway to Reopen Offices
July 16, 2020
While our lobbies are currently closed to visitors, assessments are underway for transitioning employees and visitors back into our offices. All of our employees are all still working hard to serve you as normally as possible, so that you can continue to expect exceptional service from us. Please keep in mind that there are a variety of ways for you to communicate with us during this time:
- Live Chat – visit bigcountry.coop to live chat with one of our helpful Member Account Representatives during BCEC office hours, which are 7:30 a.m. – 5:30 p.m. Monday – Thursday, and 7:30 a.m. – 11:30 a.m. Friday. Look for the icon at the bottom right corner of your screen when you access our homepage.
- SmartHub – This free app provides members complete access to their BCEC accounts. You can view your usage, billing and payment history, and submit questions or service requests to us whether you access SmartHub through our website or by downloading and using the app on your smart phone or tablet. You will need to have your BCEC account number handy to get started – please call us if you need help with that.
- Give us a call! BCEC staff will answer the phone during regular office hours, and our 24-hr. dispatch takes over outside of those times. All parties are trained to make sure your needs are addressed.
Outages will be responded to as always; crews are working and on standby! Service trucks will run to make scheduled or immediately necessary repairs. Non-critical new construction may be postponed. Each office will be checking their payment drop box and mail, but you can also use SmartHub or pay by phone. Members experiencing financial hardship due to COVID-19 closures and related instances, please contact us. CARES Act legislation recently allocated funding to provide economic relief, and USDA has a helpful document that describes and links to various resources. Visit https://www.rd.usda.gov/sites/default/files/USDA_COVID-19_Fed_Rural_Resource_Guide.pdf to access that helpful guide.
BCEC is thankful to be part of an area that wholeheartedly works to take care of others, and we vow to continue doing our part to serve our members and communities. Our prayers for health and peace go out to each and every one of you, and we look forward to the day we can welcome you into our offices again – which we hope is soon!
Mark McClain, GM/CEO Big Country Electric Cooperative